Introduction
At Durrat Al Khaleej Al Mumtazah for Travel and Tourism we are committed to protecting your privacy and personal data. This policy explains how we collect, use and protect the information we receive from you when you use our services or visit our website.
1. The data we collect
1.1 Personal data
When you book a trip or register on our website, we may collect:
- Your full name
- National ID or passport number
- Mobile number
- E-mail address
- Date of birth and nationality
- Payment details (securely and encrypted)
1.2 Technical data
- Your IP address
- Browser type and operating system
- The pages you visit on our website
- The date and time of each visit
2. How we use your data
We use the information collected to:
- Process and confirm your bookings
- Send booking confirmations and important notices
- Improve our services and your experience
- Contact you about your questions or requests
- Meet legal and regulatory requirements
- Prevent fraud and keep the website secure
3. Sharing data with others
We do not sell or rent your personal information to any third party. We may share your data only:
- Service providers: hotels, transport companies and payment processors that help us provide our services
- Government authorities: on lawful request or to comply with regulations
- Protecting rights: where necessary to protect our rights or the rights of others
Important: every third party we work with must protect your data to high standards of security and privacy.
4. Data security
We take strict measures to protect your personal data, including:
- SSL/TLS encryption for all data transfers
- Secure storage on protected servers
- Access limited to authorised staff only
- Continuous monitoring of security systems
- Regular security software updates
5. Your rights
You have the right to:
- Access: ask for a copy of the personal data we hold about you
- Correction: update or correct any inaccurate information
- Deletion: ask for your personal data to be deleted (subject to legal obligations)
- Objection: object to the processing of your data for certain purposes
- Portability: ask for your data to be moved to another service
6. Cookies
We use cookies to improve your experience on our website. Cookies are small text files stored on your device. You can accept or refuse cookies in your browser settings.
Types of cookies we use:
- Essential cookies: needed for the website to work
- Performance cookies: to understand how the website is used
- Functional cookies: to remember your preferences
7. How long we keep data
We keep your personal data for as long as needed to provide our services or to meet legal requirements. Once the booking period and all procedures are over, your data is deleted or archived under our internal policies.
8. Children
Our services are for adults only. We do not knowingly collect personal information from children under 18. If we learn that we have collected data from a child without a guardian consent, we will take steps to delete it.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or to meet legal requirements. Any change is published on this page with an updated "last updated" date above.
We are committed to protecting your privacy and personal data to the highest security standards and in line with Saudi regulations.
